Knowledge base

Install the widget

Paste this just before </body> on every page. That is all.

Online Store → Themes → Edit code → layout/theme.liquid → paste the same line before </body>. (A one-click Shopify app is on its way.)

Add it as a custom code / footer script in the site settings.

— keep it in the snippet; it is how we know it is your site.

Company / store name

Website

Colour

Position

Header title

Greeting (first thing a visitor sees)

Away message (shown when no agent is online)

Avatar

Ask for name and email before chat starts

Up to 5 people can answer chats. Each signs in with their own email.

Name	Email	Role	Status

Name

Email

Temporary password (they can change it)

Name

New password (leave blank to keep)

Your photo (shown to visitors)